scrumpy
10-18-2004, 04:51 PM
I went to iKobo's website to obtain details about their services for merchants including website integration info.
I wasn't impressed.
In particular I was looking for a Merchant User Manual/Guide, as is provided on a number of other payment processing company's websites.
There was no obvious link to one so I clicked on 'Help'. This opened a new window which linked to another company's website (qualte.com). Clicking on any of the links in the FAQ section (eg. Merchant Program & User's Guide) resulted in this error "We're sorry -- an error occured. The page you're trying to reach is temporarily unavailable or the page may no longer exist."
No email address is listed on their website so I clicked on 'Chat'. A window opened and I asked an operator called Stephanie for a working URL to a merchant user guide or website integration manual. After a few minutes of questions and answers, with me explaining that there are broken links in their website's 'Help' section etc. and she replying that iKobo are currently swapping out that section, she told me that I can download a manual *after* opening an account!
iKobo uses CGI for serving up some webpages and PHP for others. Try visiting their homepage and viewing it's source code.
The experience I had in visiting iKobo's website doesn't make me feel confident in their web programming abilities and strength in this area is surely essential for a company operating as an online payment processor!
I'm setting-up an e-commerce site for the first time and don't want to open a merchant account (at least not in the beginning).
I'm looking for a good payment processor with reasonable fees (5% or more of a sale is not reasonable) but I have some doubts about using Paypal (especially after their most recent outage, although I've never used them before).
Can anyone suggest a good payment processing company i.e. reliable and with good security and protection against fraud (it needs to accept non-US merchants) or reassure me that Paypal's service is satisfactory?
Cheers,
Scrumpy :)
I wasn't impressed.
In particular I was looking for a Merchant User Manual/Guide, as is provided on a number of other payment processing company's websites.
There was no obvious link to one so I clicked on 'Help'. This opened a new window which linked to another company's website (qualte.com). Clicking on any of the links in the FAQ section (eg. Merchant Program & User's Guide) resulted in this error "We're sorry -- an error occured. The page you're trying to reach is temporarily unavailable or the page may no longer exist."
No email address is listed on their website so I clicked on 'Chat'. A window opened and I asked an operator called Stephanie for a working URL to a merchant user guide or website integration manual. After a few minutes of questions and answers, with me explaining that there are broken links in their website's 'Help' section etc. and she replying that iKobo are currently swapping out that section, she told me that I can download a manual *after* opening an account!
iKobo uses CGI for serving up some webpages and PHP for others. Try visiting their homepage and viewing it's source code.
The experience I had in visiting iKobo's website doesn't make me feel confident in their web programming abilities and strength in this area is surely essential for a company operating as an online payment processor!
I'm setting-up an e-commerce site for the first time and don't want to open a merchant account (at least not in the beginning).
I'm looking for a good payment processor with reasonable fees (5% or more of a sale is not reasonable) but I have some doubts about using Paypal (especially after their most recent outage, although I've never used them before).
Can anyone suggest a good payment processing company i.e. reliable and with good security and protection against fraud (it needs to accept non-US merchants) or reassure me that Paypal's service is satisfactory?
Cheers,
Scrumpy :)